Purpose/Implementation of the Support Desk Alert Box
The Support Desk home page has an Alert Box feature where supervisors or technicians can add relevant information such as notification of virus alerts, server repairs, email or telephone issues, maintenance schedules, etc. Private alerts can be added for supervisor and tech use only. When there are no alerts added, a default alert box displays for supervisors and technicians, as shown in the first screen snap below. To add an alert, click on the “Alerts” link
After saving the Alert it will display on the Create Ticket page and depending on the View permissions set it will display to your users.