How do I search for tickets?

General User Search

Support Desk searching capabilities for generic user accounts (no elevated rights) are limited to the following:

  • Search active tickets where they are the ticket owner
  • Search all closed tickets designated for user search

General User Search Screen

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Technician/Supervisor Search

Using the Support Desk search functionality, technicians and supervisors have the ability to take full advantage of the advanced search functionality :

  • Search for all active and closed tickets
  • Perform an advanced search on custom form fields
  • Restrict which tickets are available for general user search

Supervisor / Technician Search Screen

An advanced search option appears for supervisors and technicians. You can select a form from this drop down list to search by the custom fields designated for searching. In this example, we have searched for all tickets that pertain to software Version 3.0.

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