Enable Robust Exception Information

Occasionally, you may be asked by support to enable a ColdFusion administrative setting that allows the collection of more error data. To enable the robust exception, log into your ColdFusion Administration website and take the following steps:


ColdFusion 8 +:

Expand Debugging and Logging. Choose Debug Output Settings.

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Check the option marked ‘Enable Robust Exception Information’

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Once enabled, navigate back to your intranet where the pages are loading slowest > refresh the page and you should see logging information at the bottom of the page similar to this:

debugging_information.jpg

 

Any text in red will indicate which pieces are taking the longest time to load causing abnormal loading times. Please right-click this page in your browser > select 'view page source' and save the file as a .html extension and include this in your ticket with us.

 

For ColdFusion MX 6 or MX 7:

Expand Debugging and Logging. Choose Debugging Settings.

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Check the option marked ‘Enable Robust Exception Information’

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