Intranet Connections could not run its scheduled process

Scheduled tasks

You may encounter the following error on your Admin --> Site Settings page.

ScheduledProcess.png

This error indicates that the scheduled tasks used to send alerts or run site cleanup tasks are currently non-operational. To resolve this you will need to open IIS manager on your intranet server and alter the security for the subfolder "Scheduled". Edit this to allow anonymous access and this will allow site maintenance routines to run normally. For instructions on opening IIS manager.

Upon starting IIS Manager (7.0 or 7.5), please take the following steps:

  1. Expand the nodes in the left pane
  2. Locate and expand the Intranet container
  3. Double-click the ../Intranet/Scheduled/ sub-folder
  4. Double-click the Authentication icon in the central pane
  5. Enable Anonymous and disable Windows authentication
  6. On the intranet site, go to admin > Site Settings
  7. Click [run] next to Scheduled Task: failed
  8. Refresh the page and verify that the issue has been resolved

If you continue to experience the issue after making the authentication changes then it may be possible that your site is experiencing an issue with loopback protection in IIS. This is most commonly experienced on sites using fully qualified domain names (FQDNs) such as http://intranet.company.com as opposed to a friendly DNS or server name like http://intranet. In either case, follow either Method 1 or Method 2 (depending on your preference) outlined in this KB article to resolve the issue. 

 

**Steps for IIS 6:

Upon starting IIS Manager (6.0), please take the following steps:

1. Expand the nodes in the left pane
2. Locate and expand the Intranet container
3. Right-click the ../Intranet/Scheduled/ sub-folder and choose "properties"
4. Click on Directory Security, and hit "edit"
5. Enable Anonymous access
6. On the intranet site, go to admin > Site Settings
7. Click [run] next to Scheduled Task: failed
8. Refresh the page and verify that the issue has been resolved

 

Please make sure that Scheduled, CFIDE, Jakarta, ALL have Anonymous and Windows Access Enabled. If you do not see all of these folders, that is fine, enable anonymous and windows access for all that you do see.

 

SSL

If your site is using https, you must ensure your certificate is installed in Railo/Lucee in order for it to run as per the schedule.

Install certificate into Railo/Lucee. You can use the Railo/Lucee Server Administrator to import the SSL certificate into Railo.

  1. Navigate to the Railo/Lucee Server Administrator by going to the following link:
    http://<server name>/railo-context/admin/server.cfm or http://<server name>/lucee/admin/server.cfm  (the default password is "connections")
  2. In the left menu, under Services, choose SSL Certificates
  3. Enter the host name of the domain controller that you are trying to connect to. The default is  port 443 for the intranet site, and 636 for LDAPS.
  4. Click "install".

See this link for more information: http://blog.getrailo.com/post.cfm/installing-ssl-certificates

 

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