Are you using Office 365 for you email? In many cases, Intranet Connections needs to send emails from the email address of the user who kicked off an action, so recipients can reply directly to the sender. This includes:
- Notifications from instructors or supervisors with the Training Calendar
- Student registration send from student's email to instructor in Training Calendar
- Notification stages in a workflow if "send from submitting user" is selected
- Birthday or Work Anniversary messages
- Updates to a support desk ticket by support agent if notifications are enabled
This is useful because the recipient can see and directly reply to the sender, versus having all messages send through the intranet arrive from the system email address.
Office 365 however, by default prohibits an account from sending as another user, unless all users have set the sending account as a trustee as "send as".
The following article from Microsoft outlines your options:
https://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx (see PDF version linked below if no longer available).
Because Option1 and Option 2 connect the intranet directly with Exchange, a user name and password is required. This causes issues when the intranet needs to send as any other account's email address, because the from address will not match the account used to connect, and the mail will not be sent. This can be overcome by assigning the account used to connect as a send as trustee to all accounts the intranet may send as, but this is difficult to maintain with hundreds of email address (search for Add-RecipientPermission -Identity $_.UserPrincipalName -AccessRights SendAs -Trustee "SMTP relay address" for more details). In addition, Option 2 can only send to emails within the domain.
We recommend using Option 3 instead: Configure a connector to send mail using Office 365 SMTP relay
In this scenario, the intranet points to an SMTP relay server, which can either be a internal SMTP relay, or an SMTP server provided by your ISP. Please refer to the article linked above for details on how to configure this. Please note the following:
- Your network must allow traffic on port 25 from the intranet server to the relay and then on to the office mail server.
- The relay server must connect to an MX end point which looks like "contoso-com.mail.protection.outlook.com" not "smtp.office365.com"
- In Office 365 Exchange admin screens, you must create a connector for the SMTP relay server
- In your DNS registrar, you may have to add an spf record so messages aren't marked as spam