Support Hours
IC's Support is available Monday through Friday beginning at 7:00am Pacific Time and ending at 5:00pm Pacific Time, except for holidays.
Open a Ticket
Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our Service Level Agreement (SLA) and supported versions.
Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.
Please note that your issue will be prioritized based on severity and the order in which it was received. After receiving your ticket, we will be in touch to communicate information related to resolving your issue. Our team appreciates your patience!
To open a Support Ticket, email us at support@intranetconnections.com.
Please include:
- Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information
- Version of software (to get this, within your intranet click the Admin link, and scroll down on the Setup tab to check the version)
If the query is urgent (i.e. your site is inaccessible), call us:
- 604-924-9770 in the Greater Vancouver area
- toll-free 1-844-924-9770 North America only
- 1-604-924-9770 outside of North America
Holiday Hours
|
Holiday |
2024 Date |
2025 Date |
IC Support |
|
New Year's Day |
Monday Jan 1 |
Monday Jan 1 |
Closed |
|
Family Day |
Monday Feb 19 |
Monday Feb 17 |
Closed |
|
Good Friday |
Friday Mar 29 |
Friday Apr 18 |
Closed |
|
Easter Monday |
Monday Apr 1 |
Monday Apr 21 |
8:00am – 4:00pm |
|
Victoria Day |
Monday May 20 |
Monday May 19 |
8:00am – 4:00pm |
| Junuary (IC BONUS) |
- |
Thursday Jun 19 |
Closed |
|
Canada Day |
Monday July 1 |
Monday July 1 |
8:00am – 4:00pm |
|
British Columbia Day |
Monday Aug 5 |
Monday Aug 4 |
8:00am – 4:00pm |
|
Labour Day |
Monday Sep 2 |
Monday Sep 1 |
Closed |
|
National Day for Truth and Reconciliation |
Monday Sep 30 |
Tuesday Sep 30 |
8:00am – 4:00pm |
|
Thanksgiving (Canada) |
Monday Oct 14 |
Monday Oct 13 |
Closed |
|
Remembrance Day/Veterans Day |
Monday Nov 11 |
Tuesday Nov 11 |
Closed |
|
Christmas Day |
Wednesday Dec 25 |
Thursday Dec 25 |
Closed |