Support Hours
IC's Support is available Monday through Friday beginning at 7:00am Pacific Time and ending at 5:00pm Pacific Time, except for holidays.
Open a Ticket
Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our Service Level Agreement (SLA) and supported versions.
Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.
Please note that your issue will be prioritized based on severity and the order in which it was received. After receiving your ticket, we will be in touch to communicate information related to resolving your issue. Our team appreciates your patience!
To open a Support Ticket, email us at support@intranetconnections.com.
Please include:
- Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information
- Version of software (to get this, within your intranet click the Admin link, and scroll down on the Setup tab to check the version)
If the query is urgent (i.e. your site is inaccessible), call us:
- 604-924-9770 in the Greater Vancouver area
- toll-free 1-844-924-9770 North America only
- 1-604-924-9770 outside of North America
Holiday Hours
|
Holiday |
2023 Date |
IC Support |
|
New Year's Day |
Monday Jan 2 |
8:00am – 4:00pm |
|
Family Day |
Monday Feb 20 |
8:00am – 4:00pm |
|
Good Friday |
Friday Apr 7 |
Closed |
|
Easter Monday |
Monday Apr 10 |
8:00am – 4:00pm |
|
Victoria Day |
Monday May 22 |
8:00am – 4:00pm |
|
Canada Day |
Monday July 3 |
8:00am – 4:00pm |
|
British Columbia Day |
Monday Aug 7 |
8:00am – 4:00pm |
|
Labour Day |
Monday Sep 4 |
Closed |
|
Thanksgiving (Canada) |
Monday Oct 9 |
Closed |
|
Remembrance Day/Veterans Day |
Monday Nov 13 |
Closed |
|
Christmas Day |
Monday Dec 25 |
Closed |
|
Holiday |
2024 Date |
IC Support |
|
New Year's Day |
Monday Jan 1 |
Closed |
|
Family Day |
Monday Feb 19 |
Closed |
|
Good Friday |
Friday Mar 29 |
Closed |
|
Easter Monday |
Monday Apr 1 |
8:00am – 4:00pm |
|
Victoria Day |
Monday May 20 |
8:00am – 4:00pm |
|
Canada Day |
Monday July 1 |
8:00am – 4:00pm |
|
British Columbia Day |
Monday Aug 5 |
8:00am – 4:00pm |
|
Labour Day |
Monday Sep 2 |
Closed |
|
National Day for Truth and Reconciliation |
Monday Sep 30 |
8:00am – 4:00pm |
|
Thanksgiving (Canada) |
Monday Oct 14 |
Closed |
|
Remembrance Day/Veterans Day |
Monday Nov 11 |
Closed |
|
Christmas Day |
Wednesday Dec 25 |
Closed |