Our Support & Development teams are no longer investigating or fixing bugs associated with Intranet Explorer 11.
As you may be aware, Microsoft is only providing security releases for Internet Explorer 11; they aren’t working to keep the browser current and it’s not considered to be a “modern browser” as Edge, Chrome, and Firefox are.
We've come to the decision that the efforts to investigate IE 11 bugs is holding us (and our customers who do not use IE 11) back. Instead of working to develop new features, fix bugs that affect a larger group of customers, or launch new products, a significant amount of development time has been allotted to IE 11 and its bugs.
For a long time, our customers experienced minimal problems when using IE 11, usually caused by a security release. The challenge is that fixing these bugs is done by trial and error which takes a lot of time. The bugs have been increasing and the time it takes to investigate and fix them has also increased.
As most of our customers use modern browsers a large amount of time is being spent on problems that affect a smaller portion of our customer base.
What does this mean for you if you’re still using IE 11?
Your intranet will continue to work, but specific features may not work as intended. Areas that we know experience problems are:
- Admins cannot access the Read & Confirm tab in Documents
- Admins experience an error when switching tabs between Read & Confirm and Edit
- Printing is cut off
- Policy links do not display correctly
- “Undefined” pop-ups in v14.5 on first load of website per day
- Design and layouts in 14.5 may not display as intended
Microsoft doesn’t recommend using IE 11 as your default browser. This is a quote from the blog post, written by a Principal Program Manager at Microsoft:
“Internet Explorer is a compatibility solution. We’re not supporting new web standards for it and, while many sites work fine, developers by and large just aren’t testing for Internet Explorer these days. They’re testing on modern browsers.”
We understand that the decision to continue to use Internet Explorer 11 can be a policy set by the organization, and that end-users don’t have the ability to download an updated browser. We encourage you to have a discussion internally about your plans to migrate from IE 11 soon, as the end of security support for it may be coming as soon as January 2020.
If you have questions or concerns about this decision please reach out to our Customer Success team.