Your intranet site is down when trying to access your intranet results in something other than the expected Home Page - possibly either a blank screen or an error message. Below is a list of items and settings you can check.
In This Article
Step 1. Verify that the core services are running and restart the services
Step 2. Verify that IIS is Running and Configured
Step 3. Check if Datasource exists in Lucee/Railo Web Admin and the database verification works
Step 4. Verify that the appropriate mappings exist in Lucee/Railo Web Admin.
Step 1. Verify that the core services are running and restart the services
Login to the web server and perform the following steps:
1. Restart Apache Tomcat 9.0 Lucee/Lucee/Railo service
2. Restart ElasticSearch Service
3. Restart World Wide Web Publishing service
3. Restart SQL Server service (If the database is local to the web server)
4. Restart SQBoxTaskManager service (For version 14.0 and above)
5. Reboot the Entire server
Step 2. Verify that IIS is Running and Configured
Open IIS Manager, expand the left column and click on your site, double click on Handler Mappings
- Do you see the three BonCode-Tomcat handler mappings as shown below?
- If not, you can recreate them with a file in \railo\AJP13 or \lucee\AJP13 or C:\sqbox\lucee\AJP13 called ‘Connector_Setup.exe’
Open IIS Manager, expand the left column, click on your site, and click on Basic Settings on the right
- Verify the physical path is correctly pointing to the correct location
* wwwroot folder, if you have /intranet in your URL (Ex. http://servername/intranet)
* Intranet folder, if you don't have /intranet in your URL (Ex: http://servername)
Open IIS Manager, expand the left column and click on Application Pools
- Verify your DefaultAppPool (or the one your site is using) is started and on version 4.0:
In version 13.5, the URL Rewrite module is required.
- In the Control Panel on the Web Server, open Programs and Features and ensure you have the URL Rewrite Module installed:
Step 3. Check if Datasource exists in Lucee/Railo Web Admin and the database verification works
Log into Railo Web Admin or Lucee Web Admin, as appropriate, to access Datasource
- Located at either HTTP://YOURSERVERNAME/railo-context/admin/web.cfm or HTTP://YOURSERVERNAME/lucee/admin/web.cfm, as applicable
- Click on Datasource under Services on the left (contact support for the default password)
- Is there a datasource listed?
- If so, place a check in the box and click Verify. Ensure you see a green OK beside it.
- If not, please create your datasource
1. Enter the Name as sqlfunctions
2. Select the type as MSSQL - Microsoft SQL Server (Vendor Microsoft)
3. Click create
4. Enter the Host/Server name of the SQL server (local host if the database is on the same server as the Intranet)
5. Database IntranetConnections
6. Default Port number 1433
* If you are using Dynamic ports: Open SQL Configuration Manager and verify TCP/IP is enabled > Expand SQL Server Network Configuration on the left > Click Protocols for INTRACONNECTIONS > Double click TCP/IP > go to the IP Addresses tab > Check the TCP Dynamic Ports under IPALL
7. Username: IntranetConnections and Password would be the password you use to login to the SQL server as the IntranetConnections user
8. Click Update
You may encounter the following errors while updating Datasource:
- “Login Failed” error: reset the password in Railo or Lucee (contact Support for the default password). If that doesn’t fix the problem, verify the user exists in the database and that the password is known by logging into Management Studio and resetting the password under Security/Login
- “Network error IOException” error: the port is incorrect. Open SQL Configuration Manager and expand SQL Server Network Configuration, right click TCP/IP and select Properties. Select the IP Addresses tab and scroll to the bottom. The port number is listed beside TCP Dynamic Ports.
Step 4. Verify that the appropriate mappings exist in Lucee/Railo Web Admin.
Log into Railo Web Admin or Lucee Web Admin, as appropriate, to access Mappings
- Located at either HTTP://YOURSERVERNAME/railo-context/admin/web.cfm or HTTP://YOURSERVERNAME/lucee/admin/web.cfm, as applicable
- Click on Mappings under Archives and Resources on the left (contact Support for the default password)
- Do you see your / or /intranet mapping? If you don’t see it as in the image or it's red, recreate it using the Mappings article.
If all of the above is correctly configured and you're still unable to access your site, please call IC Support at 604-924-9770 or 1-844-924-9770 within business hours (7am-5pm Pacific time) for further assistance.