Error: HTTP Status 500 - Premature end of file – Intranet Connections

When trying to access Railo or Lucee, you may get a similar error:

HTTP Status 500 - Premature end of file.

type Exception report

message Premature end of file.

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Premature end of file.
        org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
        railo.runtime.search.SearchEngineSupport.init(SearchEngineSupport.java:65)
        railo.runtime.config.ConfigWebFactory.loadSearch(ConfigWebFactory.java:3797)
        railo.runtime.config.ConfigWebFactory.load(ConfigWebFactory.java:376)
        railo.runtime.config.ConfigWebFactory.newInstance(ConfigWebFactory.java:251)
        railo.runtime.engine.CFMLEngineImpl.loadJSPFactory(CFMLEngineImpl.java:201)
        railo.runtime.engine.CFMLEngineImpl.addServletConfig(CFMLEngineImpl.java:159)
        railo.loader.engine.CFMLEngineFactory.getInstance(CFMLEngineFactory.java:141)
        railo.loader.servlet.CFMLServlet.init(CFMLServlet.java:23)
        org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
        org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
        org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
        org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1041)
        org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)
        org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
        java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        java.lang.Thread.run(Thread.java:744)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.47 logs.

Apache Tomcat/7.0.47

Reason:

Something has corrupted your instance of Railo/Lucee. This may be the result of not enough space left on the server which results in the corruption of some of Railo/Lucee's XML files.

Solution:

Stop the following services:

ElasticSearch
Railo Tomcat/Lucee
SQBox Task Manager (14.0+)
World Wide Web Publishing

Navigate to the folder where your WEB-INF folder resides (this may be within the WEBROOT folder, or within the WEBROOT/Intranet folder > rename this folder by adding '_BAK' to it

Start the 4 services listed above and navigate to the Railo/Lucee Web Admin portal

Default password can be provided by Support if needed. You can also reset the password if desired.

Follow the instructions listed on our Railo/Lucee Configuration article to add a Datasource, Mappings, and be sure to add your Mail Server information.

Confirm that you're able to access your intranet site

Reason:

Solution:

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